Earley AI Podcast
In this podcast hosts Seth Earley invites a broad array of thought leaders and practitioners to talk about what's possible in artificial intelligence as well as what is practical in the space as we move toward a world where AI is embedded in all aspects of our personal and professional lives. They explore what's emerging in technology, data science, and enterprise applications for artificial intelligence and machine learning and how to get from early-stage AI projects to fully mature applications. Seth is founder & CEO of Earley Information Science and the award-winning author of "The AI Powered Enterprise."
Earley AI Podcast
Paul Lasserre on AI & Customer Experience - Episode #7
In this episode, Seth and Chris talk with Paul Lasserre about his experience developing applied AI applications.
Highlights:
4:15 Link between AI and chasing pirates in the Navy
7:00 On getting into customer experience as a ML problem
10:00 On the challenges of internally selling new ideas
15:00 On measuring success
18:30 On rules vs machine learning
26:30 Creating a better customer experience
28:00 On leaving Genesys and moving to AWS
35:30 How to give people the support they want
42:00 What he's working on now and what's next
Contact Paul:
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